Store Policies
Customer Care
Even Dough takes great pride in our customer relationships and we are invested in ensuring a great experience. If you have any questions or concerns about an order, please don't hesitate to reach out to us at info@evendough.net.
Wholesale Inquiries
Interested in sharing Even Dough baked goods at your retail location? Contact us at info@evendough.com!
Privacy & Safety
Even Dough does not store your personal information. We are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone. Whilst we strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us.
Terms & Conditions
Order Cancellations:
- Cancels within 48 hours are NOT subject for a refund.
- Cancels within 7 days are subject to a partial (50%) refund.
- Cancels more than 7 days from pickup are subject to a full refund.
- Refunds are distributed with the same payment method as received.
Order Modifications:
- Modifications CANNOT be made within 48hrs of pickup/delivery time.
- Modifications CAN be made more than 48hrs of pickup/delivery.
- Additional modifications may be subject to an additional fee.
Local Delivery:
- Delivery Fees are a flat rate of $20 up to a 5mile radius from bakery.
- Deliveries are scheduled for Thursday’s & Friday’s between 12-2pm.
- Driver will call about 1hr before delivery.
Pickup from Bakery:
- You (the customer) are responsible for arriving at your specified pickup time.
- We (Even Dough) are NOT required to hold your dessert beyond the specified pickup time unless clear communication was established beforehand.